Booking Terms, Conditions & Privacy

You must read these terms and conditions before accessing the website. By choosing to access this Website you agree to be bound by the terms and conditions set out below. If you do not wish to be bound by these terms and conditions then you should not use this website.
Booking Terms

1. Definitions

'Global Village' means The Global Village Travel Centre Limited, a company registered in England with number 3398685 and having its registered office address at 32-33 Upper Street, London, United Kingdom N1 0PN.'You' means any person accessing the Website and the term 'Your' shall be construed accordingly. this 'Website' means this site, having as its homepage the URL , all other web pages and sites provided by Global Village and the contents, information, material and services of, in or on any of them.

2. Binding Agreement

These terms and conditions constitute a legally binding agreement between You and Global Village and govern Your use of this Website.

3. Information

This Website is operated by Global Village, which also uses the trading name Information on this Website is for information only and is provided 'as is' without warranty or representation of any kind (whether express or implied) whether as to completeness, accuracy, satisfactory quality, fitness for a particular purpose or otherwise.

No part of this Website, nor the information on it, constitutes an offer capable of becoming a contract by acceptance. Global Village shall not be bound by any timetabling, price or other information on this Website. Any tickets, products or services purchased by You shall be subject to the Terms and Conditions of Booking.

4. Your Obligations

You are responsible for procuring the necessary equipment and the payment of telephone and all other charges necessary to access the Website. You accept responsibility for any content you transfer through or post on the Website and You agree not to use nor allow any third party to use directly or indirectly this Website:

* for any illegal purpose and in accordance with all relevant laws;
* to transmit or post any chain letters or any material for the purposes of publicity, promotion and/or advertising;
* to upload, transmit or distribute by any means computer viruses, worms, macro viruses, or similar programs;
* to transmit or post any material which is defamatory, offensive, or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety;
* such that the whole or part of the Website is interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of this Website is in any way impaired;
* in any manner which constitutes a violation of the rights of any person, firm or company (including, but not limited to, intellectual property rights and rights of confidentiality);
* to attempt any unauthorised access to any part or component of this Website or any third party web site to which you can connect via this Website (or other directly or otherwise connected network);
* in such a manner that is inconsistent with these terms and conditions or an abuse of this Website in each case as determined in Global Village's reasonable opinion;
* in any jurisdiction that does not give full effect to these terms and conditions.

You agree that in the event that you have any right, claim or action against any user arising out of the use of this Website then you will pursue such right, claim or action independently of, and without recourse to Global Village. You shall be responsible for keeping Your own copies of all content published by you in connection with this Website. Global Village is not responsible for any file recovery or for files or data lost by You.

5. Warranty and Indemnity

You warrant that Your use of this Website is lawful in the jurisdiction in which You are present at the time of such use and in any other applicable jurisdiction. You further agree to indemnify Global Village, and any subsidiary or holding company (as defined in section 53 Companies Act 1989) of Global Village and their respective officers, directors and employees, immediately on demand, against any and all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by You or any other liabilities whatsoever arising out of Your use of this Website.

6. Global Village Rights

Global Village reserves the right:
* in its sole discretion and without notice, to stop or limit access to any features of the Website if Your usage of that feature is deemed excessive or against the interests of other users of the Website or if it is in breach of these terms and conditions;
* to modify or discontinue, temporarily or permanently, this Website with or without notice to You;
* in its sole discretion and without notice, to remove or edit or otherwise deal with any postings, data, emails or contributions to bulletin boards made by You on or via the Website;
* to change these terms and conditions from time to time. Any such changes will be displayed on this Website and will take effect 7 days after notification. Your continuing use of this Website thereafter will constitute acceptance of such changes. You should ensure that you review the terms and conditions regularly as You are solely responsible for ensuring that You are aware of any changes which have been made to them.

7. Links

Global Village may provide links to other web sites or resources. You acknowledge and agree that Global Village is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You agree that Global Village will not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with use of or reliance on any such content, goods or services available on such external sites or resources. You may not link this Website to any other website without the prior written permission of Global Village.

8. Intellectual Property

All copyright, trademarks and all other intellectual property rights in this Website belong or are licensed to, and shall remain vested in, Global Village. You acknowledge that you are permitted to use this material only as expressly authorised by Global Village and may not copy, reproduce, transmit, distribute or create derivative works of such material without express authorisation.
This Website is for your personal use only and you agree not to (and agree not to assist or facilitate any third party to) distribute or commercially exploit such material and content. If you become aware of any such distribution or commercial exploitation, You will let us know immediately.

9. Limitation of Liability

Global Village does not endorse or oppose any opinion or analysis expressed on this Website, nor is it responsible for information therein. You should also be aware that Global Village does not examine the use to which You or other users put the Website or the nature and content of the information You or they are posting, sending or uploading. You agree that, except for death and personal injury arising from the negligence of Global Village, neither Global Village not its directors, officers or employees shall have any liability to You whatsoever whether in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with this contract or Global Village's default thereunder. You agree that we shall not be liable in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use of this Website and any information provided to You therein, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary loss (even where we have been advised of the possibility of such loss or damage).

10. Privacy Statement

The Privacy Statement which appears on the website forms part of these terms and conditions. By accessing this site you agree that Global Village may act in accordance with the Privacy Statement.

11. No Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

12. Severability

In the event that any of these terms and conditions, or any part of them, is deemed by any Court or authority of competent jurisdiction to be unenforceable or invalid, the offending term or condition or relevant part thereof shall be modified so as to render it enforceable and valid in accordance with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining terms and conditions shall not be effected.

13. Entire Agreement

These terms and conditions constitute the entire agreement between the parties with respect to their subject matter and exclude any representations and warranties previously given or made other than any negligent or fraudulent misrepresentation.

14. Choice Of Law

These terms and conditions shall be governed by English law and the parties hereby irrevocably submit to the exclusive jurisdiction of the English courts.

Your responsibilities

The Global Village Travel Centre Ltd and (hereinafter called the company) will endeavour to ensure that all customers are satisfied with their travel arrangements. However please note the following conditions apply to all bookings. It is important that you read these conditions carefully.   


* Reconfirm all flights 72 hours prior to departure
* Check-in at least 3 hours prior to departure
* Be aware that cancellations or amended bookings may be subject to additional charges.  
* Ensure that you have adequate travel insurance.
* Ensure that you have the necessary visas for the countries you are visiting.
* Ensure that you hold a valid 10 year passport.
* Ensure that you have received medical advice and any necessary vaccinations.
* Visit for up-to-date travel advice.

Subject to which all bookings are accepted

Routings / Timings / Reconfirmation

Unless otherwise stated, the routing on your air ticket cannot be changed, once the balance has been paid.

Please note that the times of air, road and rail departures are estimates only.

These times may be affected by operational difficulties such as weather conditions.

Flight times may be subject to change and the latest available times will appear on your final itinerary.

Please note that direct flights can have a scheduled stop en route and all flights (indirect and direct) can be operated by another carrier (code-share).

Most airlines reserve the right to alter their schedule, destination airport and/or type of aircraft.

Such changes will not entitle you to compensation nor to cancel or change your travel arrangements without paying additional charges.

Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability.

The company will not make alternative travel arrangements if there is a delay at the outbound or inbound points of departure.

Most airlines however do make provisions in certain circumstances.

You must reconfirm all flight reservations directly with the relevant airline at least 72 hours prior to departure. Although a lot of airlines do not insist on a 72 hour reconfirmation we see it as best practice. If your schedule change occurs and it is earlier - how are you going to know? So please check with the airline (Check at an airport if you've got a spare 10 minutes after you check in). This allows the airline to inform you of any schedule changes to your itinerary, and you may also be asked to provide contact details that they can use in the event of further delays or cancellation.

Online reservations made via our websites

1. Full Payment will be deducted from Your Credit/Debit Card at the time of making your on-line reservation. This will be debited for all named persons contained in the reservation.

2. In making an on-line reservation or any service contained within our website it is assumed that you have checked for Visa requirements for both your destination and Transit points, checked for Medical requirements and are aware of the need for Travel Insurance to cover against Medical illness abroad and cancellation due to medical reasons, for all persons contained within the reservation.

3. In most cases Air fares cannot be changed and a date change will be treated as a cancellation and may result in 100% cancellation charges being applied. There may be certain services such as Car Hire that may permit a date change or cancellation at a charge, this will depend on the conditions of the service provider and the type of service being booked. Before making a reservation, make sure you are fully conversant with the cancellation and amendment charges that will be applied should you need to change or cancel your reservation. For further information please contact our office.

4. Prices shown are guaranteed once a reservation reference has been given and your Credit/Debit Card transaction has been completed. It is sometimes a requirement of certain Banks, for us to obtain further information from the Cardholder such as identification. Should this situation occur you will be contacted by one of our Internet reservation team. In the event of your Credit/Debit card being unable to be processed, you will be contacted and offered an alternative way to pay for your reservation.

5. Airline schedules are subject to change and withdrawal without notice and we take no responsibility for this occurrence, where this occurs, you will be subject to the conditions of the carrier in relation to altering your reservation or requesting a refund.

6.Travel documents are despatched 10-14 days prior to departure by First Class Mail. We will gladly keep your documents in our office for collection. We can forward your Tickets by Business Post (Secured Mail) at a charge of £5.00.

7. We take no responsibility for reservations that have not been completed without receiving a booking reference. If you are unsure at any time in the reservation process as to whether your transaction has been completed, you should telephone our Internet reservation team, to check that the transaction is complete and obtain the booking reference number.

8. It is a condition that you reconfirm all onward and return flights, no later than 72 hours prior to departure; this will avoid cancellation of booked seats and will update you on schedule changes.

These are our general conditions of sale and others may apply, including the Airline with whom you are travelling. Please contact our office for these or any further information you require.


A non-refundable and non-transferable deposit is payable at the time of booking. The balance of your booking must be paid 1-0 days after no later than 10 weeks before your departure and a lot of circumstances sooner.  This date will be shown on your booking confirmation.

Please note we do not send reminders.

If the balance is not paid by this date your travel arrangements may be cancelled and you may forfeit your deposit.

Whilst your deposit secures your reservation it does not always guarantee the final cost of your travel arrangements (Taxes, fuel surcharges and airfare frequently go up)..

Prices are subject to change and a fare is guaranteed only when your travel documents are issued. It is therefore to your advantage to finalise payment as soon as possible.

Tickets & vouchers cannot be issued until full payment has been received.

Payment can be taken by bank transfer* (our favourite), cash, cheque, credit card (Visa, Mastercard), debit card (Visa Debit), or American Express.

Payment by UK credit card will be subject to a 2.5% surcharge, however payment by a debit card (Maestro, Visa Debit) will not be subject to any charge.

Payments by American Express are subject to a 3% surcharge.

If your travel documents are paid for by a third party using their credit/debit card we will require written authorisation by the cardholder with a signature and a copy of the card.

Personal cheques require 15 working days to clear. If our bank returns any cheque to us unpaid, a £15 charge will be levied.

Bank transfers are our favourite method of payment. They attract no bank fees within the UK (and a minimal amount within Europe), can be done digitally or on the phone with your bank and take 2 to 3 working days to come through. We are fans. Also they keep our costs down which we can then transfer to you, our lovely customers.
Your contract
Your contract is with the supplier of your flight, accommodation or tour. The name of the supplier is noted on your booking confirmation. The company is acting as an agent on behalf of these suppliers. Their terms and conditions will be provided to you on booking. A contract will exist as soon as payment confirmation is issued by the contract principal, either the company or a supplier. If you do not receive your contract within a reasonable amount of time, and for whatever reason, it is your responsibility to contact the company so a copy can be reissued. This contract is made on the terms of these booking conditions, which are governed by English Law. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

When making a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and the booking conditions of any supplier (contract principal) where we are acting as agent.

In the unlikely event that there are changes made to your travel arrangements, the company will attempt to inform you before your departure date. Please note that we are not obliged to do this, nor are we obliged to provide compensation if travel arrangements are changed. If your booking is cancelled we will do our utmost to ensure you receive a full and prompt refund.

Please note that certain tours require a minimum number of bookings to operate. In the unlikely event that a tour is cancelled due to low bookings you will be told as soon as is practical. If the tour booking was made as part of other travel arrangements and you have already departed on your trip, then the company will endeavour that alternative arrangements are made for you.

Airlines have many different fare categories for each cabin class i.e. Economy, Premium Economy, Business and First. Occasionally, airlines change their fare categories without warning or notice. When this happens, our database may reflect the incorrect cabin class for your ticket, inadvertently showing your flight as upgraded/downgraded. Please note that this doesn’t entitle you to the travel in that class, and your flights will be confirmed in the booking class that was agreed and paid for. If you have any doubts please ask your consultant or visit the airline website to view your travel itinerary.

Changing / Cancelling your booking
If you wish to alter your booking arrangements, after payment confirmation has been issued we will endeavour to assist in making these changes to your booking. The company may charge a minimum £50 amendment fee. You should note that it is not always possible to make such amendments. In addition to any company charge, the customer will be liable for any additional costs incurred by the company or levied by a supplier. Please note that airlines do not allow passenger name changes. To change a passenger name on a booking may require full cancellation of the original booking and the repurchasing of another ticket. Requests to cancel a booking must be made in writing to the company and signed by the passenger (and purchaser if different). Please note that full cancellation conditions will apply and the company cannot guarantee a refund. The applicable cancellation fees are shown on the confirmation invoice. The company reserves the right to apply additional administration fees to any refunds due. Most airlines will neither refund partially used tickets or tickets cancelled within 72 hours of departure. Refunds will take approx 12 weeks to process.
Frequent flyer schemes
Frequent flyer schemes are becoming increasingly sophisticated, or confusing depending on your viewpoint. For example, you may buy a ticket and obtain 100% of the mileage allowance, but a different ticket may give you zero miles and nil value for what is in essence the same route, with the same airline. As a result we do not participate or enter into any frequent flyer or mileage membership schemes. The airlines frequently change their schemes depending on card type, mileage level, and have different rules depending on the members country of residence. We take the view that these schemes are between the airline and passengers directly. Should you want to check your mileage entitlement; especially when purchasing discounted tickets, (which are the tickets that Global Village mainly sell), your consultant will be pleased to provide you with the airline contact details. Whilst we are pleased to add your membership number to your booking, the company is not liable to any customer for any loss or additional expenses due to these schemes.
Airfare taxes, fees and fuel surcharges

These are payable on departure from (and sometimes on arrival at) most airports. Taxes that have been paid in advance will be marked on your invoice. The company does not collect all airfare taxes, some of which are to be paid locally. Arrival and departure taxes are government-imposed taxes and can change without notice. The company has no control over this aspect of your travel arrangements. Additional costs, such as fuel surcharges, can be levied by a supplier at any point up to a ticket/voucher being issued.

Dispatch of travel documents
We strongly recommend that travel documents are either collected from the company head office or sent to your home or work address by registered post (at an additional cost of £5 + £1 per additional ticket). We will also post travel documents by normal post but the company cannot accept responsibility for the cost of re-issuing documents mislaid or lost by Royal Mail. Please be aware that these costs can be substantial.
Travel essentials
Please check the health requirements for your destination with your medical advisor and arrange any vaccinations and medical certificates prior to your departure. Some countries have legal medical requirements for visitors. Please note that you need a valid passport for all international travel. Passports should be valid for at least 6 months beyond the date of your intended return and hold sufficient pages for any visas, entry and exit stamps. It is your responsibility to ensure that you satisfy all applicable requirements in respect of passport, visa and health matters. The company cannot be held liable if you fail to ensure this, and if as a result, we suffer any loss or expense because of such a failure on your part, you will be obliged to reimburse the company for their loss. Visa and health requirements frequently change and it is advisable to recheck all requirements, close to your departure.
The company accepts all bookings, and arrangements made, subject to the conditions imposed by our suppliers. All tickets, vouchers and coupons are issued by the company in its capacity as an agent upon the express conditions that the company is not liable to any customers for loss, damage, delay, injury, cancellation or additional expense suffered by the customer whatsoever, or any cause beyond the company's control shall be occasioned to the company or any of its officials and representatives.
If you have a complaint

Whilst we make every effort to ensure that your holiday runs smoothly, there may be occasions when things do not go as planned.

(a) If you have a problem during your travels, you must inform the relevant supplier locally (e.g. hotelier, airline or tour operator) in order that they can try to put things right.
(b) If your complaint or problem has not been resolved to your complete satisfaction, please either call or send us an email so that we are given the opportunity to assist.
(c) If you fail to follow either of these procedures, your right to compensation may be affected, as we will have been deprived of the opportunity to rectify the problem.
(d) If you still have cause for complaint on your return to the UK you should write to us within 28 days giving your booking reference number and outlining in full the reason for your complaint or dissatisfaction.

Customer Relations

Third Floor,
32-33 Upper Street,
Islington, London,
United Kingdom N1 0PN

(e) We can also offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract. Further information Trading Standards Service, Public Protection Division, Islington Council, 222 Upper Street, London N1 1XR. Please note fees may apply for this service.

Ticket refunds

Most tickets from are refundable, but cancellation fees will apply. This will be advised to you by your travel consultant and also in writing on your Booking Confirmation.  Please note that once you have started travel, your ticket is non-refundable for any reason, including medical reasons. cannot waive airlines cancellation penalties and strongly advise you purchase travel insurance that includes cancellation protection. 

If you have to cancel your trip, for whatever reason, please make sure that your reservation is cancelled. This can be done by contacting your consultant in writing - most passengers do so by email (consultants emails are here) and cc in but you can post it if its more convenient, then please send your tickets (or e ticket booking confirmation) with a covering letter by Recorded Delivery to:

Customer Services

32-33 Upper Street, Islington,

London, United Kingdom N1 0PN

Refunds do take a while - 12 months is not unusual but on average 3 - 6 months is usually what they take (it really does depend on the airline).

Please give your booking number and all other relevant information, this will assist us in quickly addressing your concerns. If you fail to do this, the company will not have had the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

 Financial protection

The company has an Air Travels Organiser’s License (ATOL - 6283) granted by the Civil Aviation Authority (CAA), we also act as a retail agent for other ATOL holders. In the unlikely event of insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information please visit the ATOL website at The ATOL receipt confirms that your money is protected by an Air Travel Organiser's Licence granted by the CAA. Please note if scheduled airline flights are booked we will include Schedule Airline Failure Insurance (SAFI) to your booking. The company is also a member of the International Air Travel Association (IATA). Travel insurance is strongly recommended at all times, and in some situations, is compulsory. The company will not accept responsibility for any persons who fail to take out adequate travel insurance.   

Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a
suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or
your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Force Majeure

The company cannot accept responsibility or pay any compensation for any loss, delay, cancellation or alteration of travel arrangements caused by circumstances that amount to 'Force Majeure'. This may include war, threat of war, riots/civil strife, industrial disputes, fire, adverse weather conditions, natural disaster, terrorist activity and all other events beyond the company's control.

Privacy Policy

This website is operated by a fully owned
website of The Global Village Travel Centre, 32-33 Upper Street, London, United Kingdom N1 0PN

We are  committed to protecting your personal data. The following
Privacy Policy outlines the type of information that is collected by
Global Village and and the purposes that we may
use this information for.

Our General Policy

We don't like other sites collecting loads of unnecessary data on ourselves, so we apply the same criteria to you our passengers. So we'll only ping you an email once or twice a month IF we've got some good offers or some decent deals have come out. We'll try and make them interesting too. You can also opt out of that too.

We will also never share your data with anyone else. We dislike spam too. And to our Knowledge we don't collect cookies and we've honestly never used them (wouldn't know where to start quite frankly). Also if you think there's anything we could do to be less intrusive then please tell us.

Your Consent to This Privacy Policy

By using our web site you signify that you agree with the terms of our Privacy Policy as posted on this Web page.

Your Personal Information

As used in this Privacy Policy, 'Personal Information' means personally identifiable information such as your name, postal address, telephone number and e-mail address. When you provide us with Personal Information, you are authorising us to use that information in accordance with the terms of this Privacy Policy. This includes your right to limit our use of the Personal Information as described in this Policy.

Use of your information

When you supply personal information to us through this website we will use it for the express purpose for which it was collected; to create a booking, to answer your questions or to send you further details on a requested tour or itinerary. We may also use this information to send you further emails or promotional material through the post with information (we sent 14 in a year in 2011) on current product and offers unless you have ticked the relevant box to indicate that you do not wish to receive such information. You can also opt out from those emails.


You may have heard of 'cookies' which are small text files that our site may send to your hard drive whilst you are on our site. Quite simply we don't collect them.

Secure Information

We take all reasonable precautions to keep your personal information secure. All personally identifiable information is subject to restricted access to prevent unauthorised access or misuse.

Why do I need travel insurance?

Well if you break your leg in Cambodia on a scooter and you have to be flown home then that can cost £150K plus - 10 times as much in the States - so unless you've got very very rich parents (we're talking Sunday Times Rich list Top 100) then get a decent travel insurance - not one from a chemist or local butchers - use a specialist that offers a policy that provides high medical expenses, repatriation and good legal cover at the very least. You don't have to buy it through us but you'd be a village idiot not to get insurance from somewhere. If you are cost conscious or don't plan on taking much of value with you, we have negotiated rates that include and exclude cover for baggage and money from 1 month up to 12 months. We believe that the rates and cover that we offer are among the best you will find. See details here

Further Information

Please email or call us on +44 (0)207 704 5700 if you have any comments or questions about this Privacy Policy, would like to correct your personal information or remove yourself from our postal or electronic mailing list.

All imagery and text copyright Global Village.