Frequently Asked Questions (FAQs) after you depart

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Can I change my flight dates? here
How much notice do I have to give to change my dates? here
How much luggage can I take? here
How do I change my dates once I leave the UK? here
Can I change my route once I leave the UK? here
Can I get a refund if my plans change or I cancel my trip? here

Can I change my flight dates?
Date change rules vary by route, airline, and fare. As a general rule, the date for the first international flight of your journey is fixed, and cannot be changed without substantial cost. Changes to most other flights are permitted, subject to airline change fees and availability of seats on your desired new dates. Most date changes while you are traveling are made directly with the airlines at the airport, but we also over an Exclusive Travel Concierge system here. Please check your booking confirmation for the date change rules applicable to your specific itinerary.

How much notice do I have to give to change my dates?
If you do not intend to take a confirmed flight (including flights booked for a provisional date), you must change your dates before the flight departs. Failure to do so may result in the airline cancelling your remaining flights and you incurring costs to have them re-instated. As a rule of thumb it is important you change your flight dates at least seven days before the flight is due to depart.

 



How much luggage can I take?

The most common system used, is the weight system. This allows you to take the following amount of luggage at no extra cost to you.

• Economy Class 20-23kg (depending on the airline)
• Premium Economy/Business Class 30kg
• First Class 40kg

If you travel via North America then there are a few airlines who still allow you to take two pieces of luggage at a maximum weight 20kg each. This will only be for the flights via the States though.
It's worth reading our Surfboads, airlines and what you're allowed on an RTW article if you have any sporting goods you want to take

 

How do I change my dates once I leave the UK?
So whilst most date changes are made by our passengers directly with the airline locally (and this is the cheapest option – especially when done with an airline at an airport), we do know that sometimes you might not always be able to make contact with an airline in person. If we can help you, and airline permitting, then we will do so gladly, but we will only charge whatever the airline fees are to change your dates. These can be found on your booking confirmation. Again this is on the proviso that your airline will allow us to do so.

Can I change my route once I leave the UK?
In most cases you will be able to re-route your ticket although this will cost a little more (GBP£75-£250 plus any changes in taxes or any increases in fuel surcharges) and involve you going into an airline office or at an airport to have the ticket re-issued (Most airlines will not accept re-routing and even date changes over the phone - the easiest place to change tickets is at the airport). Please note this procedure can take a while as the airline in the country you are in has to contact their office in London to get the ticketing details. Also the tickets we sell are quite complicated and it can take longer to reissue a ticket in Ulan Bataar that it would at Heathrow.

 

Ticket Changes on your RTW once you have left the UK

Changing dates can be easy. On your RTW you will be spending a lot of time in airports - this is the best time to plan and change your RTW. This is what most passengers do 99% of the time. Not on the phone (where service can be sporadic) but in person - Below are links to some of our more popular RTW carriers - they will give you the address of local airline offices.

Air New Zealand
Air Tahiti Nui
Alaska Airlines
American Airlines
Bangkok Airlines
British Airways
Cathay Pacific
Emirates
Hawaiian Air
Iberia
LAN
Qantas
Singapore Airlines
Virgin Atlantic


How to change if you can't get to an airport

If you want us to change your dates, please email your consultant and cc in This email address is being protected from spambots. You need JavaScript enabled to view it. with your ideal dates and advise how flexible you are eg plus 3 days, plus or minus 1 day etc. For security reasons we will not do this over the phone. Please include your roundtheworldflights.com Booking Number and the debit or credit card you wish to use for any airline fees that will be noted on your booking confirmation (with expiry date and 3 digit security number). If you do this when you are in a place where you are able to access your emails regularly then it will definitely make your life easier too.

 


Important Information


We will endeavour to get back to you ASAP (usually the same business day) and always within 72 hours. However please note that we cannot change any dates departing within 7 days and will also need at least 7 days notice to book any new dates – in these cases you must contact the airline directly . Please also note that we are only able to change certain airlines, and that sometimes a booking drops off our system and becomes embedded within an airline system after you have left the UK. In that case you MUST contact the airline directly. There are some fares that do not allow changes - ( please see your Booking Confirmation for details) and there are also some cases where although changes are permitted with the airline, they cannot be made by roundtheworldflights.com after you have left the UK. In these cases you MUST contact the airline directly.

 

Can I get a refund if my plans change or I cancel my trip?
Most tickets from roundtheworldtravel.com are refundable, but cancellation fees will apply. This will be advised to you by your travel consultant and also in writing on your Booking Confirmation. Please note that once you have started travel, your ticket is non-refundable for any reason, including medical reasons. Roundtheworldflights.com cannot waive airlines cancellation penalties and strongly advise you purchase travel insurance that includes cancellation protection. If you have to cancel your trip, for whatever reason, please make sure that your reservation is cancelled. This can be done by contacting your consultant in writing - most passengers do so by email (consultants emails are here) and cc in This email address is being protected from spambots. You need JavaScript enabled to view it. but you can post it if its more convenient, then please send your tickets (or e ticket booking confirmation) with a covering letter by Recorded Delivery to:

Customer Services,

roundtheworldflights.com,

Third Floor, 32-33 Upper Street,

Islington, London. N1 0PN

 

slington, London N1 0PN

- See more at: http://www.roundtheworldflights.com/contact.aspx#sthash.QuihTYFE.dpuf

 

Third Floor, 32-33 Upper Street,

Islington, London N1 0PN

- See more at: http://www.roundtheworldflights.com/contact.aspx#sthash.QuihTYFE.dpuf

Third Floor, 32-33 Upper Street,

Islington, London N1 0PN

- See more at: http://www.roundtheworldflights.com/contact.aspx#sthash.QuihTYFE.dpuf

Refunds do take a while - 12 months is not unusual but on average 3 - 6 months is usually what they take (it really does depend on the airline).

Defining a round the world (RTW) trip

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A  round the world flight or (RTW) is normally defined as one that travels over both the Eastern hemisphere (EH), and Atlantic/Pacific (AP). On a roundtheworldflights.com RTW itinerary you can include multiple stops, but as long as the primary rule—going via Asia/Africa (EH/AF) and over the Pacific (AP) - is met, you’ve done it, you’ve traveled around the world.

33 things to do before you take off (The long version)

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  1. Straight Away: Check your booking confirmation or itinerary for any discrepancies - it is essential that the first and family names you gave us (which appear on this Booking Confirmation or Itinerary) are exactly as they appear in each passengers passport. You must advise us immediately if this is not the case. There are many restrictions on changing names with airlines and where possible it is always at a cost.
  2. Start thinking about where you're going to stay. We've got exclusive deals on hotels, cars, campervans and tours around the world. In Australia New Zealand The Pacific Asia Latin America Middle East Africa USA or Canada. You can custom design your own eBrochure here by selecting only the pages you want to see. Just click on one of the thumbnails, browse our eBrochures online, and your chosen pages will then be emailed to you via our eBrochure service. And it's free.
  3. Please ensure that you have all the required travel documents for your entire journey i.e. a valid machine readable passport (with at least 6 months validity left & please note a new passport can take a minimum of 10 days to issue

Frequently Asked Questions (FAQs) before you depart

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Do flights have to actually go round the world? here
When is the cheapest time to go? here
If I don’t live in the UK can I still make a booking with you? here
What does the phase ‘surface’ mean? here
What is the tax that everyone keeps quoting - is it V.A.T? here
Is roundtheworldflights.com just another Internet start up? here
Why should I book with you? here
Are you ATOL and IATA bonded? here
How far ahead can I book?  here
Can I pre-book my first night's accommodation? here
Why do I need travel insurance? here
How much notice do I have to give to change my dates? here
Can I change destinations whilst I'm away? here
How much luggage can I take? here
What is the difference between a paper ticket and an e-ticket and what do I need to carry? here
When is the best time to start planning and purchasing my trip? here
Will I get a better price if I wait until the last minute? here
Can I make up my own itinerary? here
What Gear will I need? here

12 things to do before you take off

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Once you’ve booked your round the world flights, there are a few more things you need to sort out before you get on that first plane. And here’s a handy guide to the main ones.